Customer Care

Wondering what the heck we mean by Classics? Or how to get your hands on a Kustom Kreation? Let me explain it to you. We offer three categories of products to choose from; Classics, Collections, and Kustom Kreations. This allows you to choose from our Classic essential wardrobe pieces, a limited edition piece, or a complete kustom kreation made to your specifications.

Classics

The vintage and rockabilly essentials for every lil rebel’s wardrobe

Collections

Limited edition themed collections for a wardrobe of fun

Kustoms

One of a kind fully kustom designed pieces

Ordering

When ordering from our Classics and Collections ranges, some products will be ready made and available in selected sizes. These pieces will be posted out to you within three days of purchase. While other sizes may not be ready made, appearing as on “Back Order”. Back Order sizes will be handmade for you and posted within 1-2 weeks of purchase.

Kustoms will only be available to order once a month and in limited numbers. A deposit of $10 plus postage will be required upon purchase of a Kustom spot. After email consultation and confirmation of your Kustom kreation, a final total price (less the $10 deposit and postage) will be required prior to commencement of the garment. Due to the consultation process and creation time for Kustom Kreations, please allow 3-4 weeks.

To get the best fit of your Rocket Threads, check out our size guide and details on our fit guide.

Postage

We offer a Flat Rate postage of $10 across the entire store within Australia! But do you know what rocks even more than that?! FREE POST!!! Orders over $100 automatically will receive FREE POST! So stock up if something for the whole family and take advantage. If you are outside of Australia, sorry but we do not at this time post internationally. All items are sent via Australia Post regular mail. Delivery times can vary dramatically, so we suggest that you allow two weeks to ensure your items arrive in time. You will receive an email when your order has been sent and you will be able to track the progress of your item. For more details on postage please check out our Terms & Conditions.

Garment care

Do yourself a favour, check out the care label on your new Rocket threads! Yes, that sounds obvious but there may be something not so obvious on there (wink, wink). But the care label will help you to preserve the life of your lil rockers new threads. We know how lil rockers like to play hard, so we source supplies and handmake to the highest standards to hold up to them rocking the world. We recommend washing with an eco friendly detergent/powder and line drying to preserve garments and for the benefit of the environment. Delicate fabrics should be treated as such, with handwashing or delicate washing cycle in the washing machine. We love using snap buttons as they are great for kids to use but please do not iron them, they will scream and be like a snowman on a sunny day!