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Terms & Conditions

We love that you have visited 51rocketrd.com.au, the online webstore for 51 Rocket Rd. We hope that you love shopping with us but we need to set out some terms and conditions of use to make your shopping experience a smooth and enjoyable one! By continuing to use this website, you are agreeing to comply with the following terms of use. The words “us”, “our” and “we” herein refers to 51rocketrd.com.au and “you” and “your” refers to you, the customer on this website.¬†Please check these terms and conditions along the privacy policy regularly, as we reserve the right to make changes to these terms and conditions at any time. Any major changes we will try to communicate where possible.

By using the website of 51rocketrd.com.au in acceptance with our terms and conditions, you are agreeing that we are not legally responsible for any loss or damage you may suffer in relation to the use of our website. Your use of the information on this website or third party content is at your own discretion and we are not liable. It is your responsibility to ensure that the information and goods provided on this website meet your specific needs.

We reserve the right to refuse and cancel any order without giving reason at any time. If your order is cancelled, we will make all reasonable attempts to contact you using the details provided and a refund will be issued using the same method as payment for the order. If an item that has been ordered is out of stock and unable to be made, you will be notified via email and the item will be refunded and the remainder of the order will be fulfilled.

Prices are subject to change at any time without notice. We do not offer reimbursement of the difference for any items purchased immediately prior to the launch of a sale, whether the sale has been advertised or not.

All material and goods produced by 51rocketrd.com.au including images, text, site design, logos, graphics and content are protected by copyright as our own. Use of this website is for personal use only. We work hard on being original and appreciate respect.

We endevour to represent products as accurately as possible. Colours may differ slightly due to the nature of photography and colour calibration on digital screens. The placement of fabric prints may differ to that shown in the sample image due to the nature of the fabric. This however makes every garment unique! If a product is listed with incorrect information or price due to a typographical error, we reserve the right to cancel any orders placed with the incorrect information.

Please also read our Privacy Policy.

 

Postage

We offer a Flat Rate postage of $5 across the entire store within Australia! So stock up and make the most of our minimal postage cost. If you are outside of Australia, sorry but we do not at this time post internationally. All items are sent via Australia Post regular mail. Delivery times can vary dramatically, so we suggest that you allow two weeks to ensure your items arrive in time. We will not be liable for late deliveries and/or any loss or damage relating to deliveries, so please be aware of our processing times and delivery estimates. By ordering, you agree to provide an authority for their order to be left unattended at their delivery address. We are unable to fulfilled specific delievery requests for certain times or parcels to be left in specific locations.

Please ensure that the shipping address provided at checkout is correct. If you notice a mistake in your order confirmation email, please notify us asap at rockin@51rocketrd.com.au with the correct address. We are not responsible for lost parcels once an order has been posted if the incorrect address has been provided.

 

Returns & refunds

51 Rocket Rd terms of returns and refunds are in accordance with the Australian Consumer Protection legislation for returns and exchanges. As such, we do not offer returns or exchanges for change of mind. We take great care to represent the product to the best of our ability through photographs and descriptions. Please be aware that screens can makes colours appear slightly differently and that the placement of fabric prints on our handmade garments many vary from that shown in our store. Returns or refunds will not be provided for change of mind. We ask that you check the size guide, measure your child, and read the fit guide in the individual product description prior to purchasing to ensure you receive the correct size. If you feel that the size you have received is not accurate, please contact us to discuss the issue so that it can be rectified. If the item you have purchased is defective with a major fault, the item will be fixed, exchanged if not able to be fixed, or provided a store credit if the neither of those options are possible. Please contact us within 14 days of purchase if there is an issue with your order.

Refunds will only be made if your order has been cancelled. If your order is caneclled, a refund will be made via the same payment method as used to place the order. You will be notified via email if your order is cancelled.